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Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.Īll returns are at the customers cost, this includes any cost of sending item back plus an administration fee. Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. (This does not affect your statutory rights). We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. Our returns policy does not affect your statutory rights. We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy Below. Returnsīefore returning any goods you should contact us to inform us of your intention to return and the reason for cancelling your order. We will not be liable or responsible if you break any such law. Note: You must comply with all applicable laws and regulations of the country for which the Products are destined. Note: VAT is not payable on these orders. Our charge is based on the UPS rate (please refer to the shopping cart). You should allow up to 21 days for delivery from placing the order. Southern Ireland and Holland can be as little as 48hrsĪll overseas orders are sent by International recorded service and a signature will be required on receipt. Note: Delivery time to near European countries e.g. You should allow up to 14 days for delivery from placing the order. Overseas Delivery (Europe & Southern Ireland)Īll European orders are sent by International recorded service and a signature will be required on receipt. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours. Orders must be placed before 12 noon, Monday - Friday for goods to be delivered on the following working day. UPS will be used for all orders over 2kg with the exception of some large items which may be dispatched by DHL and / or DPD. Subject to stock availability and payment authorisation, we aim to dispatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. These will be posted by Royal Mail 1st class up to 2kg (unless otherwise stated). To track a package, have the tracking number at hand (from your order confirmation email) and visit the UPS tracking page or the the DHL tracking page.įor information about delivery costs please read below or refer to the shopping cart.ĭelivery within the UK (including Northern Ireland and the Channel Islands).

Goods ordered from the Porscheshop online shop are sent via UPS or DHL, apart from small items being sent to the UK (which are sent via Royal Mail) and some large items (which are sent by alternative courier services). However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia. We are able to deliver to most countries.

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